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We have strict internal procedures for dealing promptly with any complaints our customers may have. If you have any complaints, comments or suggestions as to how we can improve then please contact us at

Your complaint will be treated fairly, confidentially and with respect.

Toolbank Express will:

Respond to your E-Mail within 1 working day and issue a reference number for future correspondence.

Endeavour to resolve the complaint within four working days.

Contact you on the said date if the complaint has not been resolved to issue you with a name of a contact and telephone number of a higher authority at Toolbank Express.

Contact you to apologise and provide reassurance that Toolbank Express will do all it can to prevent the problem from occurring again. 

Please do email us at or call us on our free phone number 0800 977 4242 (Or 01322 321495)


Published on 01/01/2023, Expires 01/01/2024